- CAMINO REAL GROUP -
General
The published rate is for a maximum of 2 adults and 2 free minors up to 11 years old. In case of soliciting a 3 adults rate, the third person will be considered with an additional charge, which will be reflected at the moment of checking availability on the website.
In case of soliciting a crib and/or extra beds, this may generate an additional cost, which will be quoted and paid in the hotel at the moment of registration (subject to availability in the property).
Parking, for some properties, has an additional cost per day with a preferential rate for guests. Please ask in Reservations or at Front Desk the applied cost in every hotel and destination.
It is not allowed to introduce outside food and beverages into the hotel’s facilities.
Please take into consideration that at the moment of registration it is necessary to show an official ID (voter identification card, passport, driver’s license, professional license). In the case of Company Partnership rates, it will be necessary to show company employee ID, under which the reservation was made.
Reservation will only be valid as indicated and confirmed in the system. The hotel may reject any other written or printed confirmation that may have been altered.
Rates Whit Meals Included
The breakfast included within the rate is per paid adult and up to 2 minors below 8 years old accompanied by an adult.
Check-in / Check-out
The room will be available to be used at 15:00 hrs of the day of your arrival. The limit hour to deliver your room the day of your exit is at 12:00 hrs. Should you wish to have access to your room at an earlier time or deliver it after the time of your exit, we suggest contacting the department of reservations or directly to the hotel so they can indicate the additional cost for these services.
Changes & Cancellations
In case of realizing a date change to your reservation (provided that the previously purchased rate allows it, and is within the allowed date to make said change) it may suffer modifications according to the availability of it at the moment of making the change, consequently at the moment of the change you will be offered the best available rate for that day.
In case of extending the stay, the previously confirmed rate may not be available, therefore, the rate confirmed for the extended nights will be the best available rate for that day.
In case of early departure from the confirmed dates, the hotel reserves the right to charge the rest of the nights not used, according to the booked rate’s cancellation policy.
In case of soliciting your booking’s cancellation, please verify the mentioned policies within your confirmation letter, since they may vary according to the selected hotel and rate.
In case of any changes in the hotel room tax or the value added tax, the difference will be refunded or added to the total cost of the reservation.
The time mentioned to make changes and cancellations is according to the local Mexico City time zone (GTM-06:00 Central Standard Time).
Rate Publishing
The published rates have been calculated in American Dollars (USD). Payment for the reservation must be made in national currency (MXN). All charges are subject to the hotel’s exchange ratio for each of the nights of lodging.
Changes in taxes or implemented fees upon reservation may affect the total price of the room.
The rate is confirmed according to the number of indicated guests at the moment of checking availability on the website. Any increase or decrease in the number of guests may cause a modification in the rate.
No-show
In case the guest does not show up at the moment of check-in, the hotel reserves the right to make the corresponding charge to a NO-SHOW and cancel the reservation.
This charge applies to any type of purchased rate. For reservations where cancellation does not apply, the 100% of the stay charge will be made; for reservations where cancellations are applied, only the charge for the first night of the stay will be made.
The NO-SHOW charges will be made directly to the credit card given at the moment of booking.
Website Payment
To enhance your experience and make your reservation with security and ease, currently we have our payment getaway through PayPal.
- Payment Method
- Full Payment: the full charge of the stay will be made, at the moment of generating the reservation.
- Partial Payment: only the charge for the first night of the stay will be made, at the moment of generating the reservation and will have to be fully paid at the moment of check-in in the property.
- Payment Options
- PayPal Check-out Payment: you will have to log into your PayPal account, select the card with which you wish to pay and make the corresponding payment to the reservation according to the selected payment method. Remember that by logging into your PayPal account and continuing the payment process, you authorize Camino Real Hotels to make the corresponding charge to your reservation.
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Credit or Debit card Payment: you will have to make a regular e-commerce transaction by entering the data of your credit or debit card and make the corresponding payment to your reservation according to the selected payment method. Remember that by entering your banking information, you authorize Camino Real Hotels to make the corresponding charge to your reservation.
*All charges made via website are with taxes included.
RESERVATION GUARANTEE
To guarantee the reservation, we ask for 100% of the stay (FULL PAYMENT) or the payment of 1 night (PARTIAL PAYMENT) depending on the payment option selected at the moment of making the reservation.
For rates where cancellation does not apply or one night reservations, the charge for 100% of the stay will be made.
- Loyalty Program: REAL LOYALTY -
1. Program Registration
Registration to the Real Loyalty program is completely free and voluntary. By affiliating, each member accepts the present terms and conditions and the privacy notice. All data provided will be stored and protected under the Ley Federal de Protección de Datos Personales. Membership to the program is personal and non-transferable, and only people of legal age (18+) can participate.
2. Membership
The membership will be exclusively digital and non-transferable, and will be sent to the e-mail given at the moment of registration. If registration to the program is made via phone and/or in person, an e-mail will arrive to validate the given data by the member, for identification in the platform will be via the registered e-mail at the moment of affiliation. It is the member’s obligation to update their data to ensure the effective communication of the program. The members may check their account status in the website www.realloyalty.com or through the official app of the program.
3. Loyalty Accumulation
Members of the program will accumulate loyalties for every expense made in stays, food and beverage in hotel’s participating Consumption Centers, even without being guests at the hotel, as long as their membership number is provided at the moment of consumption. The loyalties will be accredited within the next 72 hours following Check-Out or consumption.
Members will accumulate 10 loyalties for every $20.00 MXN before taxes and services. Loyalties' accumulation will not apply in banquets, special events, additional services, tips or taxes. Some rates different to the public one such as wholesale, flight crews, groups, online agencies, exclusive promotions and packages, among others, are also excluded.
Loyalties for stays, products and services acquired before the member’s registration date in the Real Loyalty program will not be accumulated.
To be able to accumulate loyalties, the booking or consumptions will have to be made to the member’s name.
In case the monthly loyalties' accumulation exceeds the identification threshold established in the applicable legislation according to the article 17, fraction II of the LFPIORPI, the necessary information and documentation will be required to enforce the law. In case of infringement of falsehood in the provided information, the Real Loyalty program will proceed to cancel the membership and the accumulated points by the member will be annulled, without any responsibility for the Real Loyalty Program.
4. Loyalty Redemption
The accumulated points have no monetary value and their sale is forbidden, except under the stipulated conditions. Loyalties can be redeemed for hotel nights, consumptions in restaurants, products from the prize catalog, and other services offered by Real Loyalty. Loyalties' redemption is subject to availability and program’s policies.
Bookings made through loyalties' redemption must be made with at least 72-hour anticipation, and cancellations will be subject to each hotel’s policies.
The Real Loyalty program will not hold any responsibility for the non-compliance of a reservation due to reasons outside of it, such as fortuitous events or acts of God, which imply the member of the program will not have the right to demand any type of compensation.
Loyalties' redemption made for catalog prizes, services, experiences, certificates, coupons or vouchers are definitive and will not be canceled nor refunded under any circumstances. Once the transaction is confirmed, the member accepts that no loyalty returns nor changes will be made in the selection of the redeemed reward.
5. Loyalty Validation
Loyalties have a 24-month validity at the date of accumulation. Loyalties not used during that period will be eliminated from the system automatically. It is the member’s obligation to know about the expiration dates and the account’s balance.
6. Membership Inactivity & Cancellation
Members that do not show activity during an 18-month period will be eliminated from the program automatically. Furthermore, Real Loyalty reserves the right to suspend, cancel or temporarily or definitively remove a member’s membership for non-compliance of the general established conditions. In case of membership cancellation, all the accumulated loyalties will be annulled without any responsibility for the program.
7. Condition Modification
Real Loyalty reserves the right to modify, suspend or terminate the program at any given point and without any responsibility. In case of program termination, loyalties not used will be annulled. Any change will be communicated through the program’s official channels, such as the website, mobile app or e-mail.
8. Participation in Promotions
Members must verify the specific terms and conditions of each promotion. Some promotions or special rates are not eligible for loyalties' accumulation.
9. Balance Verification & Adjustments
Real Loyalty reserves the right to verify and adjust the loyalties balance accumulated by members. In case of detecting discrepancies, the emission of rewards might be suspended temporarily until satisfying resolution of any anomaly.
10. Additional Benefits
The program may give additional loyalties as part of specific promotional campaigns, timely communicated to members. Said benefits will be assigned to determined groups, according to each promotion’s criteria or at the discretion of Real Loyalty, without this implicating the obligation to extend the to every member.
11. Third-party Responsibillity
Real Loyalty does not hold any responsibility for the availability of rewards or products offered by companies affiliated to the program.
12. Loyalty Transfer and Legancy
Accumulated Loyalties will not be able to transfer between different member’s accounts, except for the death of the accounts holder. In which case, the spouse or first line descendants may request the transfer of accumulated loyalties, by presenting the required documentation.
13. Payment Methods
Members can use their accumulated loyalties to partially or fully pay their stays and consumptions in participating hotels. Payment methods include:
- Full payment with credit, debit card or PayPal.
- Full payment with accumulated loyalties (in case you want to redeem)
14. Participation in Alliances
Real Loyalty may integrate new companies affiliated with the program. Communication about alliances will be made through the official channels. Loyalties’ transfers to affiliated programs will be subject to the policies of each associated program. The redeemed rewards or services will be the affiliated’s responsibility. Real Loyalty is not responsible for non-redeemed rewards.
15. Membership Levels
The program has three member levels:
- Real Blue: 0 - 19,999 loyalties
- Real Gold: 20,000 - 39,999 loyalties
- Real Platinum: 40,000 loyalties or more
Permanence at each level will be determined annually based on the loyalty accumulated during that period. Each level offers exclusive benefits, such as:
- Real Blue
- Preferential rate (15% discount on public rate)
- 10% discount on food and drinks
- Guaranteed reservation until 6:00 p.m. without a credit card
- Exclusive call center for members
- 10 loyalties for every 20 pesos billed
- Real Gold
- Preferential rate (15% discount on public rate)
- 10% discount on food and drinks
- Guaranteed reservation until 8:00 p.m. without a credit card
- Exclusive call center for members
- Upgrade (next category subject to availability)
- 50% discount on parking during your stay
- 10 loyalties for every 20 pesos billed
- Real Platinum
- Preferential rate (15% discount on public rate)
- 10% discount on food and drinks
- Early Check In and Late Check Out (10:00 am - 4:00 pm, subject to availability)
- Reservation guaranteed until 8:00 p.m, without credit card
- Exclusive call center for members
- Upgrade (next category subject to availability)
- Complimentary parking during your stay
- Exclusive Check-In line
- 10 loyalties for every 20 Pesos billed
16. Membership Levels
In case of loyalty program termination, all the accumulated loyalties by the member will be voided, without responsibility for Real Loyalty in regard to accumulated loyalties and non-redeemed rewards. Reservations and consumptions made before said termination, with loyalties redemption, will be upheld according to applicable policies at the moment of booking. However, level benefits will also be canceled at that moment, without responsibility for Real Loyalty.