GRUPO REAL TURISMO, SA de CV (HOTELES CAMINO REAL, QUINTA REAL, REAL INN, CIRCULO REAL, CLUB QUINTA REAL AND CLUB MASTER REAL INN) hereinafter the Controller with registered address at Mariano Escobedo No. 700 Col. Anzures, México DFCP 11590, is responsible for the processing of your personal data and the information collected from the owners, which is treated in a strictly confidential manner.
PERSONAL DATA
The personal data collected are as follows, and the owner is responsible for their veracity.
- Full name
- Nationality
- Address
- Phone
- Bank card number
- Official Identification
SENSITIVE DATA
The Controller will collect and process certain sensitive data. Sensitive personal data will be those that may reveal aspects such as racial or ethnic origin, present or future health status, genetic information, religious, philosophical and moral beliefs, political opinions and sexual preference. The Controller undertakes that sensitive personal data will be treated with strict security and confidentiality.
Due to the COVID-19 pandemic and the health emergency that Mexico is going through, data concerning your health status will be collected with the sole purpose of obtaining your health protection and that of the rest of the people who are in the hotel; this information will be kept for the time necessary to fulfill the aforementioned purpose, in accordance with the provisions of article 10, sections V and VI of the Federal Law on the Protection of Personal Data Held by Private Parties.
PURPOSE OF PROCESSING PERSONAL DATA
Personal Data will be used for:
a) Necessary purposes ·
- Provision of accommodation services
- Provision of restaurant services ·
- Provision of banquet services ·
- Provision of event organization services ·
- Provision of tourist and commercial services ·
- Royal Circle® Membership ·
- Real Inn® Club Master Program ·
- Club Quinta Real® Program
b) Accessory purposes
- To inform about new services, products or events related to the above services, including sending advertising and newsletters. ·
- Comply with obligations related to services.
- Evaluate quality and service.
- Internal analysis of services
In the event that the holders do not wish their personal data to be processed for the purposes set forth in the “Accessory Purposes” section, they will have a period of 5 (five) days to express their refusal by sending an email to the following address: datos.personales@caminoreal.com
TRANSFER
The Controller may transfer the personal data in its possession to national or foreign third parties that require the data for the purposes indicated above, as well as to companies belonging to the same corporate group. Likewise, it may transfer the personal data to subcontracted third parties or those related to the provision of services, for marketing purposes or market research.
The transfers that the Controller will carry out include the transfer of personal data to NEORED, SA de CV, a provider of mass email newsletter delivery services.
LIMITATION OF USE AND DISCLOSURE OF PERSONAL DATA
To limit the use of your personal data, please send an email to datos.personales@caminoreal.com or a written notification to Mariano Escobedo No. 700 Col. Anzures México DF 11590 addressed to the Personal Data Department indicating the desired limitation on the use of your data.
MEANS TO EXERCISE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)
To access the personal data held by the Controller, as well as to rectify them if they are inaccurate or incomplete, or to cancel them or oppose their processing for certain purposes, please submit a written request addressed to our Personal Data Department at datos.personales@caminoreal.com or written notification to Mariano Escobedo No. 700 Col. Anzures México DF 11590 from Monday to Friday from 9:00 a.m. to 6:00 p.m. containing the following information:
- Name of the holder.
- Address of the owner or email address to communicate response to request.
- Documents proving identity or authorization to represent you in the application.
- Description of personal data over which you intend to exercise any ARCO right.
- Any other element that allows the location of personal data and attention to the request.
MEANS TO REVOKE CONSENT AND DELETION OF DATA
You may revoke at any time the consent granted to the Controller to process your personal data and delete it by sending a written request to our Personal Data Department at datos.personales@caminoreal.com or by sending a written notification to Mariano Escobedo No. 700 Col. Anzures México DF 11590 from Monday to Friday from 9:00 a.m. to 6:00 p.m. in which the data for which you revoke your consent are clearly detailed.
PERSONAL DATA OF MINORS AND PERSONS WHO ARE UNDER INTERDICTION OR INCAPACITY ESTABLISHED BY LAW
Some of the data we process includes personal data of minors, persons who are under interdiction or incapacity established by law. For the processing of such data we require the consent of parents or guardians. The exercise of the rights of Access, Rectification, Cancellation and Opposition can be carried out through the person who exercises parental authority, guardianship or representation of the incapacitated person. The processing of personal data of minors has the main purpose, in addition to those indicated as general purposes, the provision of Club Travesuras services.
SECURITY MEASURES
The Controller recognises the value of your personal data and has implemented security measures to prevent its use for purposes other than those authorised, as well as its alteration, loss, theft or access by third parties. These measures include the use of specialised computer programmes, staff training and the adoption of internal data protection policies.
USE OF COOKIES
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow GRUPO REAL TURISMO, SA de CV to store and retrieve information about a user's browsing habits in order to personalize their experience on our websites and improve our functionality.
The user can choose whether or not to accept cookies through settings in their browser; however, rejecting the use of cookies may cause problems in some of the site's functionalities. If you want more information on how to disable the use of cookies, you can visit the FAQ section of your browser.
On our sites we use cookies to: Store the parameters of your reservation process. Maintain active sessions. Analyze browsing habits preferences. Record traffic from redirection from other sites. Measure interactions with content. Determine the type of web application instance or website to display.
NOTIFICATION OF CHANGES TO THE PRIVACY NOTICE
This Privacy Notice may be modified at any time to comply with legislative, jurisprudential, internal policy updates, new requirements for the provision of services by the Controller or any other cause. In such case, the modifications will be available on our website grupocaminoreal.com
ACCEPTANCE OF TERMS
If the owner uses the services, it means that he/she has read, understood and agreed to the terms set out above. If he/she does not agree with them, the owner should not provide any personal information or use the services. In the event of any disagreement or complaint regarding the processing of your personal data, you may contact the National Institute for Transparency, Access to Information and Protection of Personal Data.