If you have any questions about making a hotel reservation or need assistance during your stay in Mexico City, the Camino Real Polanco Mexico FAQs section is here to help. Below, you'll find answers to common inquiries to ensure a smooth and easy booking experience.
Please enter the information in the required fields on our website booking engine. Select your rate choice to display its description and cancellation policies. Once you’ve chosen a rate, click on the reservation button and fill in the reservation form. Click ‘send’ when finished. Once your reservation is sent, in under 30 minutes you will receive a confirmation email.
In order to acquire a hotel room, you must be of legal age.
If you don’t own a credit card, you can validate your reservation via our central reservations office by cash deposit or transfer.
In most of our hotel rooms, we have a 4-person max occupancy policy. This may have different combinations such as 2 adults + 2 minors under 12 years old, or 3 adults + 1 minor under 12 years old.
Currently, our website does not have a reservation edit option, but this is a future enhancement. In the meantime, if you need to make a change to your reservation, please call 800 901 2300 .
To guarantee your information’s safety and to show you our available rates in real time, our website has a counter that closes when there isn’t any activity, avoiding discrepancies between the consulted rate and reserved one.
Please verify that you don’t have the confirmation in your bulk or junk email folder. If you haven’t received it and more than 30 minutes have passed since your reservation, please call 800 901 2300 .
Our website offers real-time rates and availability to provide the best possible service. This means more visitors may be looking at a rate at the same time.
If you have problems with a code you’ve been given, please call our central number to make your reservation at 800 901 2300 .
Once your confirmation number is displayed and your confirmation email is received, your reservation is registered. We suggest you save your reservation information for your personal reference.
Our reservation system captures the information you provide and stores it on a secure server. If your rate type allows it, you may cancel your reservation (by calling 800 901 2300) if the policies permit, and create a new reservation for the hotel or destination you intended.
If you have more inquiries about this subject, feel free to contact 800 901 2300.
Please be assured that your information is protected. All data is encrypted and carefully handled, inaccessible to third parties. You may review our "privacy policy" at any time.
We update our information regularly. If you detect any inaccurate data, please let us know at 800 901 2300 , as we are always working to improve our content and service.
Our secure chat works through a dynamic service, so it may be blocked by your business access. You can check the firewall on grupocaminoreal.com If you still cannot see the chat button, it may be because our virtual agent is unavailable—please try again later or contact us at 800 901 2300.
You can make your request directly from the contact section of our website, caminoreal.com, or through our social networks. To contact us directly, please call 800 901 2300 .
